CivicAlert is a complete report management platform, from submission to resolution. The citizen reports from their phone with GPS and photo, without creating an account.
The report instantly reaches the civil servant responsible for that category, who triages, assigns and tracks the resolution SLA.
The platform works for city halls, residential complex administrators and corporate campuses. Scalable to any size without architectural changes.
The citizen photographs the problem, GPS locates automatically, submits in 30 seconds. No form, no account, no queue at the counter.
All active reports on the map, with status and responsible person. The civil servant clearly sees the concentration of problems on geographic areas.
The system alerts the civil servant and supervisor when a report approaches or exceeds the legal resolution deadline.
The citizen receives status updates at every change. They know the report has been received, assigned and resolved.
Management sees average resolution times by category, zone and civil servant. Real data for administrative decisions.
City hall, residential complex or corporate campus — the same platform, configured to the organization's structure.
Photo + GPS from the mobile app, in 30 seconds, without an account.
The report is automatically classified and assigned to the responsible civil servant.
Reviews details, prioritizes and sets the resolution deadline.
The field team resolves and photographs confirmation of the intervention.
The report is closed, the citizen receives a resolution notification.
