ResidAlert is a complete report and intervention management platform for building administrators. Residents report issues from the mobile app with photo, without creating an account. The report instantly reaches the administrator with the category, exact location and photo of the problem. The administrator triages, assigns to the technical team and tracks resolution with configurable SLAs. The resident receives status updates and a confirmation photo at closure. At the general meeting, the activity report is available with one click.
The resident photographs the problem, locates the common space (staircase, basement, parking) and submits the report without creating an account or calling anyone.
The administrator sees all active reports, prioritized and with the resolution SLA. Nothing falls through the cracks.
The technician photographs the problem before and after intervention. The administrator has visual proof of every intervention automatically archived.
Status updates at every change — reported, taken over, in progress, resolved. The resident always knows where their issue stands.
Complete statistics: number of reports, average resolution time, frequent categories, intervention costs. Professional report in 2 minutes.
The administrator managing multiple complexes sees all reports from a single account, with full separation per property.
Photo + description from the mobile app, in 30 seconds, without an account.
The administrator sees the report in the dashboard, prioritizes and assigns it.
The technician receives notification with report details and the resolution SLA.
The technician resolves the issue and photographs confirmation of the intervention.
The report is closed, the resident receives notification with the confirmation photo.
